Relationship Banker: Elevate Client Experience & Solutions

Bank of America; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused associate to engage clients in the lobby, educate them on self-service options, and assist with cash transactions. You will build relationships, explore financial solutions, and connect clients to services that meet their goals.

The role requires strong communication, adaptability, and the ability to work with various teams to deliver a seamless customer experience. Weekend/evening hours may be required.

Qualifications

• Self-starter with strong work ethic and results focus.
• Ability to build and nurture client relationships.
• Confident in educating clients on self-service banking options.
• Strong communication skills with all clients.
• Able to adapt to new information and technology platforms.
• Experience with cash handling and balancing transactions.

Responsibilities

• Execute risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow processes and guidelines to act in the client's and bank's best interest, complying with laws.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage bank center traffic, appointments, and outbound calls.
• Drive the client experience and manage cash responsibilities.

Skills

Self-starter

Relationship building

Client focus

Effective communicator

Adaptability

Time management

Problem solving

Self-service tech knowledge

Education

Bachelor's degree or business-related associate degree

High school diploma or equivalent

Tools

Cash handling

Job description

Bank of America in the United States is seeking a client-focused associate to engage clients in the lobby, educate them on self-service options, and assist with cash transactions. You will build relationships, explore financial solutions, and connect clients to services that meet their goals.

The role requires strong communication, adaptability, and the ability to work with various teams to deliver a seamless customer experience. Weekend/evening hours may be required.