Relationship Banker: Help Clients Grow Financially

Citizens Bank; Wadsworth (OH); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Meaningful work

Community involvement

Career growth

Comprehensive benefits

Job summary

Citizens Bank in Ohio seeks an outgoing, people‑focused Banking Associate to help customers with financial solutions. You’ll use strong communication and relationship skills to understand needs, present recommendations, and guide customers through digital banking tools.

This role involves building lasting relationships, meeting sales goals, and collaborating with specialists across Wealth Management, Mortgage, and Business Banking.

Qualifications

• High School degree or GED required.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self-motivated, confident and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Responsibilities

• Aid customers with financial solutions and tailored recommendations.
• Assist customers with digital and mobile banking tools.
• Collaborate with Wealth Management, Mortgage and Business Banking teams.
• Make outbound calls to acquire new customers and schedule financial checkups.
• Adhere to all financial policies and procedures, including cash handling and relevant regulations.

Skills

Customer service

Sales experience

Communication

Problem solving

Digital banking

Multitasking

Time management

Team collaboration

Education

High school diploma / GED

Tools

Job description

Citizens Bank in Ohio seeks an outgoing, people‑focused Banking Associate to help customers with financial solutions. You’ll use strong communication and relationship skills to understand needs, present recommendations, and guide customers through digital banking tools.

This role involves building lasting relationships, meeting sales goals, and collaborating with specialists across Wealth Management, Mortgage, and Business Banking.