Relationship Banker: Elevate Client Solutions

U.S. Bank; North Olmsted (OH); On-site; USD 68,053,000 - 83,185,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Job summary

U.S. Bank in Ohio is seeking a Relationship Banker to build and strengthen client relationships through in-person, appointment, and digital channels, offering deposit and loan solutions and guiding customers toward digital products.

The role requires a high school diploma and 4–5 years of retail banking experience; familiarity with branch policies, customer service excellence, and ability to work with sales campaigns and self-service technology.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience in participating in sales campaigns/promotions.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Build relationships with customers across in-person, appointment, and virtual channels.
• Provide guidance on deposits and loan products and educate clients on digital solutions.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options to meet financial needs.
• Collaborate with branch team members and partners to serve clients with operational excellence.

Skills

Relationship building

Customer service

Communication

Digital banking

Education

High school diploma or equivalent

Job description

U.S. Bank in Ohio is seeking a Relationship Banker to build and strengthen client relationships through in-person, appointment, and digital channels, offering deposit and loan solutions and guiding customers toward digital products.

The role requires a high school diploma and 4–5 years of retail banking experience; familiarity with branch policies, customer service excellence, and ability to work with sales campaigns and self-service technology.