Relationship Banker: Growth, Service & Outreach

Truist Financial Corporation; Lancaster (Lancaster County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401k plan

Paid time off

Paid holidays

Job summary

Truist in Lancaster, PA is seeking a Regular Banking Associate to provide timely client transactions, maintain accurate records, and deliver a superior service experience. You will be cross-trained to support sales and service activities, including outbound outreach and Integrated Relationship Management tasks.

The role emphasizes helping clients use digital banking tools, staying compliant with policies, and assisting with new accounts and issue resolution.

Qualifications

• High school diploma or equivalent is required.
• Two years teller or cash handling or client service experience is required.
• Six months of client relationship building or sales experience is preferred.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master PC keyboard and software skills for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel to accommodate temporary staffing needs as required.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Provide a distinctive client experience by engaging clients with courteous conversation and handling transactions.
• Educate clients on digital and self-service banking solutions to enhance service experience.
• Support sales by outbound client outreach and identifying needs or opportunities.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise and solutions.
• Participate in Truist Retail Community Bank Leadership routines.
• Advance product knowledge through training and meetings.
• Adhere to internal controls and risk management policies.
• Serve as a secondary contact for new accounts and problem resolution.

Skills

Customer service

Interpersonal skills

Communication skills

PC skills

Time management

Multi-tasking

Outbound calling

Education

High school diploma or equivalent

Two years teller/cash handling or client service experience

Six months client relationship or sales experience

Tools

Microsoft Office

Job description

Truist in Lancaster, PA is seeking a Regular Banking Associate to provide timely client transactions, maintain accurate records, and deliver a superior service experience. You will be cross-trained to support sales and service activities, including outbound outreach and Integrated Relationship Management tasks.

The role emphasizes helping clients use digital banking tools, staying compliant with policies, and assisting with new accounts and issue resolution.