Relationship Banker: Growth & Service Leader

Liberty Bank - CT; Cromwell (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Liberty Bank in Connecticut is seeking a Universal Banker to deliver an exceptional customer experience aligned with the bank’s vision, mission and core values. You will be the first contact for new and existing customers, building meaningful relationships through proactive discovery conversations to support branch growth and success.

The role requires a customer‑service mindset, sales drive to meet personal goals, and the ability to navigate banking platforms.

Qualifications

• College degree or equivalent work experience.
• Minimum of 6 months of Retail Banking or equivalent Sales experience.
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
• Strong verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and the ability to execute accurately on a variety of policy and procedures.
• Ability to take initiative and work independently.
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act.

Responsibilities

• Provides on-site Branch Operations Supervisor coverage for various branches locations as assigned.
• Actively engages in immediate customer acknowledgment, meeting and greeting customers.
• Adheres to established customer service standards and provides a differentiated experience through meaningful sincere conversations.
• Provides exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed.
• Meets/Exceeds personal sales goals in the areas of all banking products and services offered.
• Utilizes the Discovery Guide to uncover new opportunities to recommend appropriate solutions.
• Proactively reaches out to customers to contribute to the retention and servicing of both Consumer and Business relationships.
• Ensures accurate and timely documentation of activities and follow up opportunities in the appropriate banking systems.
• Understands and educates customers on alternative delivery channels including digital banking.

Skills

Retail Banking

Customer Service

Sales

Communication

Education

College degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Liberty Bank in Connecticut is seeking a Universal Banker to deliver an exceptional customer experience aligned with the bank’s vision, mission and core values. You will be the first contact for new and existing customers, building meaningful relationships through proactive discovery conversations to support branch growth and success.

The role requires a customer‑service mindset, sales drive to meet personal goals, and the ability to navigate banking platforms.