Universal Banker: Build Relationships & Drive Growth

Liberty Bank - CT; North Haven (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

Liberty Bank in North Haven, CT seeks a Universal Banker to deliver exceptional customer experiences while aligning with the bank's Vision, Mission, and Core Values.

As a primary contact for customers, you will build strong relationships, handle banking transactions, and promote digital channels. Weekend hours and NMLS registration may be required; commodity devices and digital tools usage supported by the bank.

Qualifications

• College degree or equivalent work experience preferred.
• Minimum of 6 months of Retail Banking or equivalent Sales experience.
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
• Strong verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and the ability to execute accurately on a variety of policy and procedures.
• Ability to take initiative and work independently.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Ability to develop and foster a positive team/work environment.
• Ability to proactively plan the day to contribute to the overall success of branch sales and operations.
• Availability to work weekends and/or extended hours as required.
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.

Responsibilities

• Actively engages in immediate customer acknowledgment, meeting and greeting customers.
• Adheres to established customer service standards and provides a differentiated experience through meaningful sincere conversations.
• Provides exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed.
• Meets/Exceeds personal sales goals in the areas of all banking products and services offered.
• Utilizes the Discovery Guide to uncover new opportunities to recommend appropriate solutions.
• Proactively reaches out to customers to contribute to the retention and servicing of both Consumer and Business relationships.
• Ensures accurate and timely documentation of activities and follow up opportunities in the appropriate banking systems.
• Understands and educates customers on alternative delivery channels including digital banking.
• Takes the initiative to enhance knowledge of both new and existing products and services through the active use of sales tools and training materials.
• Effectively and accurately processes an array of banking transactions including new account opening, lending and referrals to other business lines.
• Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining an efficient record in daily cash balancing.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Volunteers for special projects within the scope of your job responsibilities.
• Participates in community events and establish relationships for the benefit of the bank.
• Completes other related duties as assigned.

Skills

Retail Banking

Sales experience

Communication

Customer service

Detail oriented

Independent worker

Education

College degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Liberty Bank in North Haven, CT seeks a Universal Banker to deliver exceptional customer experiences while aligning with the bank's Vision, Mission, and Core Values.

As a primary contact for customers, you will build strong relationships, handle banking transactions, and promote digital channels. Weekend hours and NMLS registration may be required; commodity devices and digital tools usage supported by the bank.