Universal Banker (I, II, or Sr.)

Liberty Bank; Avon (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Liberty Bank in Avon, CT is seeking a Universal Banker to lead delivering an exceptional customer experience aligned with our vision and values. You will be the first contact for new and existing customers and build deep relationships through active discovery conversations.

You will support branch operations, meet sales goals across banking products, promote digital channels, document activities, and collaborate with other teams to resolve issues.

Qualifications

• College degree or equivalent work experience preferred.
• Minimum 6 months of Retail Banking or equivalent Sales experience.
• Proficient with Microsoft Word, Excel, Outlook and related apps.
• Strong verbal and written communication skills.
• Ability to identify customer needs to build relationships.

Responsibilities

• Provide on-site Branch Operations Supervisor coverage across branches as assigned.
• Deliver exceptional service and resolve customer inquiries promptly and accurately.
• Meet/exceed personal sales goals across banking products and services.
• Educate customers on digital banking and delivery channels.
• Document activities and follow-up opportunities in banking systems.
• Balance and process customer transactions per bank policies.

Skills

Customer service

Verbal & written communication

Questioning & discovery

Attention to detail

Initiative & independence

Decision making

Team collaboration

Sales drive

Weekend availability

NMLS registration

Education

College degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB:

As a Universal Banker, you’ll take a lead role in delivering an exceptional customer experience that is consistently aligned with Liberty Bank’s Vision, Mission, and Core Values. The Universal Banker serves as a proactive member of the Retail Branch team by being an initial contact for new and existing customers. The Universal Banker is responsible for building deep, meaningful relationships with customers through active discovery conversations that contribute to the overall success and growth of the branch. In this role, the Universal Banker is responsible for modeling and ensuring a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources. In addition, the Universal Banker is responsible for interacting with the appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

ESSENTIAL FUNCTIONS:

Provides on-site Branch Operations Supervisor coverage for various branches locations as assigned. Actively engages in immediate customer acknowledgment, meeting and greeting customers. Adheres to established customer service standards and provides a differentiated experience through meaningful sincere conversations. Provides exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed. Meets/Exceeds personal sales goals in the areas of all banking products and services offered. Utilizes the Discovery Guide to uncover new opportunities to recommend appropriate solutions. Proactively reaches out to customers to contribute to the retention and servicing of both Consumer and Business relationships. Ensures accurate and timely documentation of activities and follow up opportunities in the appropriate banking systems. Understands and educates customers on alternative delivery channels including digital banking. Takes the initiative to enhance knowledge of both new and existing products and services through the active use of sales tools and training materials. Effectively and accurately processes an array of banking transactions including new account opening, lending and referrals to other business lines. Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining an efficient record in daily cash balancing. Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. Volunteers for special projects within the scope of your job responsibilities. Participates in community events and establish relationships for the benefit of the bank. Completes other related duties as assigned.

Minimum knowledge/skills:

• College degree or equivalent work experience preferred.
• Minimum of 6 months of Retail Banking or equivalent Sales experience.
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
• Strong verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and the ability to execute accurately on a variety of policy and procedures.
• Ability to take initiative and work independently.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Ability to develop and foster a positive team/work environment.
• Ability to proactively plan the day to contribute to the overall success of branch sales and operations.
• Availability to work weekends and/or extended hours as required.
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.

PHYSICAL REQUIREMENTS:

• General Office Equipment Keyboard Dexterity
• Lifting/carrying up to 25 lbs.
• Use of general office equipment
• Ability to travel

COMPLIANCE:

Acts affirmatively in all activities under his/her control in conformance with the Bank’s affirmatively in all activities under his/her control in conformance with the Bank’s. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status. Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Why work here?

If you’re looking for a career you can be passionate about, you may find more than just your next job at Liberty Bank.

About Us

At Liberty Bank, our 200-year legacy is just beginning. We are building a future defined by purpose, innovation, and opportunity where people feel empowered to grow, lead, and make a difference. Our culture is rooted in connection, accountability, and inclusion, creating an environment where teammates are inspired to bring their full selves to work and do their best work every day.