Relationship Banker: Growth & Service Lead

M&T Bank; Wilmington (DE); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Wilmington, DE seeks a Customer Sales Specialist to identify needs, reach out to clients, and present bank solutions. You will work to onboard customers, manage ongoing outreach, and maintain strong relationships across retail and business customers.

The role emphasizes proactive outreach, product knowledge, and adherence to risk controls while contributing to branch goals and customer satisfaction.

Qualifications

• High school diploma or GED with 2+ years proven retail sales, call center, customer service and/or telesales experience.
• OR high school diploma or GED with 1 year proven proactive sales experience.

Responsibilities

• Identify sales opportunities and profile customers for leads and referrals.
• Complete research on customer profiles to tailor financial solutions.
• Present appropriate product/service options and coordinate with internal partners.
• Proactively reach out to clients via email or phone to educate on value-added products.
• Onboard new customers and schedule follow-up appointments; maintain regular outreach.
• Adhere to compliance and risk controls and support branch risk management practices.
• Promote M&T Bank brand and provide exceptional customer service.

Skills

Verbal communication

Customer service

Time management

Internet proficiency

Education

Associates degree

Notary license

Bilingual based on branch needs

Job description

M&T Bank in Wilmington, DE seeks a Customer Sales Specialist to identify needs, reach out to clients, and present bank solutions. You will work to onboard customers, manage ongoing outreach, and maintain strong relationships across retail and business customers.

The role emphasizes proactive outreach, product knowledge, and adherence to risk controls while contributing to branch goals and customer satisfaction.