Relationship Banker - Growth, Coaching & Flexible Hours

Santander US; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander US is hiring for a Banking Center role focused on delivering exceptional customer service and needs-based sales. You will handle teller transactions, evaluate client needs, and promote suitable financial products while supporting branch growth and compliance.

The position emphasizes teamwork, coaching of colleagues, and flexibility in scheduling, including weekends; travel between banking centers may be required.

Qualifications

• 3+ years customer service and needs-based banking sales experience preferred.
• 0+ years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based sales

Banking experience

Education

High School Diploma or GED

Associates and/or Bachelor's

Job description

Santander US is hiring for a Banking Center role focused on delivering exceptional customer service and needs-based sales. You will handle teller transactions, evaluate client needs, and promote suitable financial products while supporting branch growth and compliance.

The position emphasizes teamwork, coaching of colleagues, and flexibility in scheduling, including weekends; travel between banking centers may be required.