Relationship Banker: Client Advisor & Growth Builder

Bank of America; Rocky River (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States is seeking a Customer Service/Financial Center Associate to engage clients in the lobby, educating and assisting with transactions through self-service channels. You will accurately process cash transactions and connect clients with banking solutions to meet their financial goals.

Required are a strong work ethic, relationship-building skills, and excellent communication.

Qualifications

• Excellent customer service skills and ability to handle inquiries.
• Strong interpersonal skills and active listening.
• Ability to work with diverse clients and teams.
• Strong attention to detail in cash handling and transactions.
• Willingness to learn and adapt to banking technology.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Customer focus

Relationship building

Communication

Problem solving

Sales experience

Education

High School Diploma / GED

Bachelor's Degree or related Associate’s Degree (preferred)

Job description

Bank of America in the United States is seeking a Customer Service/Financial Center Associate to engage clients in the lobby, educating and assisting with transactions through self-service channels. You will accurately process cash transactions and connect clients with banking solutions to meet their financial goals.

Required are a strong work ethic, relationship-building skills, and excellent communication.