Relationship Banker: Grow Members, Drive Branch Success

COCC; Ludlow (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

COCC in the Springfield, MA area is seeking a Universal Banker to deliver outstanding member service, open accounts, and process routine teller transactions. You will identify opportunities to deepen member relationships and help grow the branch’s business.

This on-site role is located in Ludlow, MA or Wilbraham, MA with potential for professional growth as you expand member relationships and contribute to branch success.

Qualifications

• Knowledge of teller and member service operations and procedures.
• Understanding of account opening and servicing processes.
• Strong customer service mindset and relationship focus.

Responsibilities

• Provide exceptional service through accurate teller transactions.
• Open new accounts and assist with maintenance requests.
• Process deposits, withdrawals, loan payments, transfers and other transactions.
• Identify opportunities to deepen member relationships with products and services.
• Meet or exceed referral and sales goals for consumer and business relationships.
• Maintain knowledge of credit union products, policies, and procedures.
• Complete assigned reports accurately and on time.
• Escalate member issues to management when appropriate.
• Support branch growth and community engagement.

Skills

Relationship building

Customer service

Communication

Decision making

Problem solving

Business acumen

Education

High school diploma

Job description

COCC in the Springfield, MA area is seeking a Universal Banker to deliver outstanding member service, open accounts, and process routine teller transactions. You will identify opportunities to deepen member relationships and help grow the branch’s business.

This on-site role is located in Ludlow, MA or Wilbraham, MA with potential for professional growth as you expand member relationships and contribute to branch success.