Universal Banker

Salem Co-operative Bank; Salem (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Salem Co-operative Bank is seeking a Universal Banker in Salem, NH to join a community-focused team. You will handle accounts, loans, and teller tasks while delivering exceptional customer service and building lasting relationships.

The role combines platform/customer service duties with teller responsibilities as needed; compensation reflects local banking norms and opportunities for growth within a long-standing community bank.

Qualifications

• 2+ years customer service experience in banking
• Knowledge of bank products and services
• Cash handling experience
• Excellent verbal and written communication skills
• Customer focus with the ability to build and maintain relationships
• Self-motivated and able to take initiative
• Proficient computer skills including Word and Excel
• Ability to multi-task and adapt to change

Responsibilities

• Learn and maintain up-to-date knowledge of all account types, products, services, and online account opening; advise customers and identify referral opportunities
• Open accounts and process loan applications for new and existing customers online and in branch
• Provide excellent customer service to internal and external customers
• Educate customers on consumer and business products and services
• Research and respond to complex matters, escalating to management as appropriate
• Balance cash drawer and perform daily branch operations and regulatory reporting
• Assist with branch opening/closing and coverage as needed
• Meet branch goals for customer retention and deposit growth
• Participate in bank projects and committees as needed
• Train new branch staff as needed
• Process a variety of customer transactions in lobby and drive-thru; maintain confidentiality of information
• Assist with CRA responsibilities and community service projects
• Maintain compliance with bank policies and regulatory guidelines
• Support coverage for Methuen, MA branch if needed
• Perform other responsibilities as needed

Skills

Customer service

Communication skills

Relationship building

Problem solving

Multi-tasking

Self-motivated

Adaptability

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

At Salem Co-operative Bank, we're more than a financial institution - we are the building blocks of our community. For over 100 years, we've built relationships that go beyond transactions - supporting local families, small businesses, and the neighborhoods we're proud to call home. Here, your work has a direct impact; you'll see the difference you make in familiar faces and shared successes every day.

We are currently looking to hire aUniversal Bankerfor our Salem, NH office - someone who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional. If you're passionate about serving others, growing meaningful relationships, and contributing to a team that truly cares, you'll find more than a career here - you'll find a place where you belong.

TheUniversal Bankeris across-functional position which will perform activities both on Platform/Customer Service and the Teller line (if/when needed). The level of the position will be determined by skill level and experience of applicants.

What you'll do:

• Learn and maintain up-to-date knowledge of all account types, products, services, and online account opening in order to advise and answer customer questions; recognize referral opportunities and introduce to appropriate team members
• Open accounts and process loan application requests for new and existing customers online and in the branch
• Provide excellent customer service to internal and external customers
• Educate customers on consumer and business products and services
• Research and respond to more complex matters including customer issues in a timely manner, escalating to branch management as appropriate
• Organize daily branch work, maintain accuracy and proper documentation, complete required regulatory and operational reports, perform quality control, and complete currency transaction reports
• Assist with opening/closing of the branch as needed and ensure all opening/closing procedures are followed
• Meet branch goals for customer retention and deposit relationship growth
• Participate in bank-wide projects and committees as needed
• Assist with training of new branch/bank staff as needed
• Process a variety of customer transactions and payments in both the lobby and drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, and bonds; ensure confidential customer information is stored securely
• Balance cash drawer at end of shift/day
• Assist customers with access to safe deposit boxes and closure; adheres to respective procedures and guidelines
• Assist with balancing the vaults and ATM
• Assist with fulfilling all CRA responsibilities and actively participating on various community service projects
• Strive to maintain an inclusive team environment
• Comply with and maintain branch conformance with all established Bank policies and procedures as well as state, federal, and local regulations; assist with ensuring ongoing compliance with audit and security procedures and other applicable guidelines
• Help with coverage in Methuen, MA branch if/when needed
• Perform other responsibilities as needed

What you will bring to the role:

• High school diploma or equivalent
• 2+ years customer service experience in banking
• Knowledge of bank products and services
• Cash handling experience
• Excellent verbal and written communication skills
• Customer focus with the ability to build and maintain relationships and recognize opportunities
• Self-motivated, able to take initiative
• Ability to solve problems and provide solutions to customers’ needs
• Proficient computer skills including Word and Excel
• Ability to multi-task and adapt to change

Salem Co-operative Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.