Relationship Banker — Grow Loyalty & Financial Wellbeing

PNC; Hamilton (NJ); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC in Hamilton, NJ is seeking a Personal Banker to grow the branch customer base through proactive sales and service activities. You will manage the customer experience and identify financial solutions to enhance overall wellbeing.

Collaborating with ecosystem partners, you will expand wallet share while delivering a differentiated customer experience. Spanish language skills are preferred and in-office career growth is supported.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

No Degree

Job description

PNC in Hamilton, NJ is seeking a Personal Banker to grow the branch customer base through proactive sales and service activities. You will manage the customer experience and identify financial solutions to enhance overall wellbeing.

Collaborating with ecosystem partners, you will expand wallet share while delivering a differentiated customer experience. Spanish language skills are preferred and in-office career growth is supported.