Relationship Banker: Grow Local Banking Relationships

Pentucket Bank; Haverhill (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Pentucket Bank, a community bank serving the Massachusetts area, is seeking a Relationship Banker to deliver exceptional customer service and grow client relationships. In this role you will recommend relevant bank products, open accounts, and handle a variety of transactions while maintaining accurate records and compliance.

You will build relationships through in-branch visits, calls, and local business outreach, working at multiple market locations as needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years of teller, customer service, sales, or related experience; cash handling preferred.
• Obtain Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Responsibilities

• Identify customer needs and recommend appropriate Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers’ financial needs.

Skills

Customer service

Sales / cross-selling

Cash handling

Communication

Math

Problem solving

Education

Notary Public Commission within first year

High school diploma or equivalent

Job description

Pentucket Bank, a community bank serving the Massachusetts area, is seeking a Relationship Banker to deliver exceptional customer service and grow client relationships. In this role you will recommend relevant bank products, open accounts, and handle a variety of transactions while maintaining accurate records and compliance.

You will build relationships through in-branch visits, calls, and local business outreach, working at multiple market locations as needed.