Relationship Banker

Pentucket Bank; Haverhill (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Pentucket Bank, a community bank serving the Massachusetts area, is seeking a Relationship Banker to deliver exceptional customer service and grow client relationships. In this role you will recommend relevant bank products, open accounts, and handle a variety of transactions while maintaining accurate records and compliance.

You will build relationships through in-branch visits, calls, and local business outreach, working at multiple market locations as needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years of teller, customer service, sales, or related experience; cash handling preferred.
• Obtain Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Responsibilities

• Identify customer needs and recommend appropriate Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers’ financial needs.

Skills

Customer service

Sales / cross-selling

Cash handling

Communication

Math

Problem solving

Education

Notary Public Commission within first year

High school diploma or equivalent

Job description

Description

Pentucket Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Start with heart.

The Relationship Banker

provides customer service and recommendations of products and services while reaching established goals. Utilizes the Bank’s Service Excellence Standards and product knowledge to develop and manage customer relationships.

Essential Job Functions

• Identify customer needs and recommend appropriate Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers’ financial needs.

Requirements

Qualifications, Experience, and Education

• High school diploma or equivalent.
• 1–2 years of teller, customer service, sales, or related experience; cash handling preferred.
• Obtain Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Pentucket Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.