Relationship Banker - Grow Finances (Holyoke/Springfield)

Bank of America; Longmeadow (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Massachusetts is seeking a frontline Client Service Associate who engages clients in the lobby, educates them on self-service channels like ATM, online banking, and mobile banking, and processes cash transactions accurately.

The role emphasizes building relationships, following bank processes, ensuring compliance, and driving a positive client experience across multiple branches in MA.

Qualifications

• Minimum Education: High School Diploma or GED or equivalent.
• Desired: Bachelor's Degree or business-related Associate's Degree such as business administration or finance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Account Management

Client Solutions Advisory

Pipeline Management

Business Development

Prospecting

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America in Massachusetts is seeking a frontline Client Service Associate who engages clients in the lobby, educates them on self-service channels like ATM, online banking, and mobile banking, and processes cash transactions accurately.

The role emphasizes building relationships, following bank processes, ensuring compliance, and driving a positive client experience across multiple branches in MA.