Relationship Banker — Grow Clients’ Financial Lives

Bank of America; St. Louis (MO); On-site; USD 33,000 - 42,000; Full time

Job summary

Bank of America is hiring for a Financial Center role focused on educating clients and processing cash transactions through self-service channels. You will engage clients in the lobby, perform cash transactions accurately, and connect clients to solutions for their financial goals.

The position requires strong communication, relationship-building, and the ability to work weekends or extended hours across multiple financial centers within a reasonable distance.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively and builds strong client relationships.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Ability to identify solutions for new and existing clients based on their needs.
• Effective and confident communication with clients.
• Ability to learn and adapt to new information and tech platforms.
• Comfortable teaching clients to use self-service banking (ATM/online/mobile).
• Strong problem-solving and critical thinking to meet clients' needs.
• Adherence to laws and bank guidelines in daily activities.
• Efficient time and capacity management.
• Available to work weekends/extended hours at multiple centers within a reasonable distance.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines in daily activities to serve clients and bank.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Bachelor's Degree (Desired)

Job description

Bank of America is hiring for a Financial Center role focused on educating clients and processing cash transactions through self-service channels. You will engage clients in the lobby, perform cash transactions accurately, and connect clients to solutions for their financial goals.

The position requires strong communication, relationship-building, and the ability to work weekends or extended hours across multiple financial centers within a reasonable distance.