Relationship Banker: Grow Clients & Banking Solutions

Central Bank; Alabama; On-site; USD 32,000 - 45,000; Full time

Job summary

Central Bank in Alabama is seeking a customer service-focused professional to identify customers' financial needs and provide effective solutions. The role involves handling sales and service inquiries to enhance satisfaction and support business growth.

Key duties include processing transactions, opening and maintaining accounts, and referring complex needs to specialists. You will contribute to branch success while delivering Legendary Service that reflects the bank's standards.

Qualifications

• Customer service experience in banking or related field preferred or equivalent combination of education, training and experience.
• Good judgment and organizational skills; ability to manage multiple tasks, research and solve problems, and handle confidential information.
• Strong interpersonal relations and excellent verbal/listening communication skills.
• Commitment to Legendary Service and representing Central Bank professionally in the community.
• Ability and desire to represent Central Bank positively in the community.

Responsibilities

• Deliver an exceptional customer experience by uncovering needs and recommending bank products and services.
• Process customer transactions accurately and efficiently, including account opening and maintenance for personal and business accounts.
• Support branch performance and team goals to drive business growth.
• Refer customers to subject-matter experts for complex financial goals.
• Complete outbound calls to grow and retain customer relationships.
• Engage in training and professional development to stay current with best practices.
• De‑escalate concerns empathetically while following bank policies and escalation procedures.
• Conduct all activities in accordance with bank policies, the Corporate Code of Conduct, BSA, and applicable laws.

Skills

Customer service

Banking knowledge

Communication skills

Problem solving

Community representation

Job description

Central Bank in Alabama is seeking a customer service-focused professional to identify customers' financial needs and provide effective solutions. The role involves handling sales and service inquiries to enhance satisfaction and support business growth.

Key duties include processing transactions, opening and maintaining accounts, and referring complex needs to specialists. You will contribute to branch success while delivering Legendary Service that reflects the bank's standards.