Relationship Banker I: Customer Growth & Service

Trustmark National Bank; Athens (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Trustmark National Bank in Athens, AL seeks a Relationship Banker I to identify customer needs and connect them with suitable banking products, strengthening loyalty and financial well-being. You will perform cash and non-cash transactions while expanding client relationships.

The role emphasizes proactive sales, exceptional service, compliance, and daily cash handling with accuracy. You'll work in a branch environment, engaging customers, meeting quarterly sales goals, and contributing to a

Qualifications

• High school diploma or GED
• One year of sales or customer service experience (Bachelor's degree acceptable in lieu of experience)
• Able to perform basic math and handle routine transactions and cash drawer
• Exceptional customer service skills with the ability to learn Trustmark products
• Pass appropriate assessment tests related to customer service and math skills
• Able to meet sales goals in a retail environment
• Basic computer skills and ability to learn internal technology systems
• Strong interpersonal and written communication skills
• Time management skills
• Detail-oriented with professional appearance and mannerism

Responsibilities

• Identify customer needs and make referrals through proactive sales/service
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, and cash management services
• Deliver exceptional customer experience that follows Trustmark's service standards
• Safeguard the bank's assets and process transactions accurately (deposits, withdrawals, wires, card transactions, loan payments)
• Balance cash drawer daily and ensure documents are executed
• Achieve sales and referral goals quarterly while providing excellent customer service
• Make outreach calls to customers and prospects
• Comply with bank guidelines, policies and procedures
• Perform additional duties as assigned

Job description

Trustmark National Bank in Athens, AL seeks a Relationship Banker I to identify customer needs and connect them with suitable banking products, strengthening loyalty and financial well-being. You will perform cash and non-cash transactions while expanding client relationships.

The role emphasizes proactive sales, exceptional service, compliance, and daily cash handling with accuracy. You'll work in a branch environment, engaging customers, meeting quarterly sales goals, and contributing to a