Relationship Banker: Grow Client Relationships

M&T Bank Corporation; Maryland; On-site; USD 31,684 - 52,348; Full time

Job summary

M&T Bank Corporation is hiring a Relationship Banker in Gambrills, MD. The role focuses on identifying customer needs, presenting banking solutions, and onboarding new customers through proactive outreach.

You will handle sales activities, client follow-up, and appointment scheduling while maintaining strong risk controls and regulatory compliance. The position emphasizes exceptional customer service, lobby management, and collaboration with internal partners to address financial goals and

Qualifications

• High school diploma or GED required; 1–2 years retail sales, call center, customer service or telesales is preferred.
• Associates degree preferred in some branches depending on need.

Responsibilities

• Identify customer needs through the bank’s sales process and present appropriate options.
• Proactively reach out to customers via email or phone to educate on products and services.
• Onboard new customers through outreach and schedule follow-up appointments.
• Maintain branch customer experience and comply with risk controls and KYC/CIP requirements.
• Assist with lobby management and service interactions for retail and business customers.

Skills

Sales experience

Customer service

Outbound calling

Communication skills

Financial services knowledge

Education

High school diploma or GED

Associates degree

Job description

M&T Bank Corporation is hiring a Relationship Banker in Gambrills, MD. The role focuses on identifying customer needs, presenting banking solutions, and onboarding new customers through proactive outreach.

You will handle sales activities, client follow-up, and appointment scheduling while maintaining strong risk controls and regulatory compliance. The position emphasizes exceptional customer service, lobby management, and collaboration with internal partners to address financial goals and