Relationship Banker - Client Solutions & Growth

Bank of America; Frederick (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to engage clients in the lobby and guide them through self-service banking options. You will handle cash transactions accurately and build relationships to meet financial needs.

You will educate clients on using ATM, online and mobile banking while ensuring compliance with laws and bank policies. This role requires availability for weekends and extended hours as needed.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and meet client needs.
• Able to educate clients on self-service banking options and technology.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service transactions.
• Accurately and efficiently process cash transactions as needed.
• Develops deep conversations to understand financial priorities and connect to solutions.
• Support client experience and manage cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Time Management

Education

High School Diploma or GED

Business-related Associate's Degree

Job description

Bank of America is seeking a Customer Service Associate to engage clients in the lobby and guide them through self-service banking options. You will handle cash transactions accurately and build relationships to meet financial needs.

You will educate clients on using ATM, online and mobile banking while ensuring compliance with laws and bank policies. This role requires availability for weekends and extended hours as needed.