Relationship Banker - Flexible Hours & Growth

Mascoma Bank; New Hampshire; On-site; USD 2,755,000 - 2,941,000; Full time

Job summary

Mascoma Bank’s Retail Team invites applicants for a Relationship Banker I. This role is the first point of contact, assisting customers with daily transactions, inquiries, and delivering excellent service to strengthen customer relationships and communities.

The position requires strong communication, a customer-first attitude, and flexibility for scheduling, including Saturday shifts. Background and credit checks apply per policy.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.
• Background and credit check will be conducted as part of the hiring process.

Responsibilities

• Assist customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by solving issues or improving their financial lives.
• Explain products and services to help customers choose the best banking options.
• Guide customers through account opening and application processes.
• Provide excellent customer service and strive for first contact resolution.
• Maintain a neat, secure work area and protect confidential records.
• Adhere to Mascoma Bank policies and procedures including BSA/CIP and OFAC monitoring.

Skills

Customer service

Communication

Problem-solving

Team player

Flexibility

Confidentiality

Education

High school diploma or equivalent

Job description

Mascoma Bank’s Retail Team invites applicants for a Relationship Banker I. This role is the first point of contact, assisting customers with daily transactions, inquiries, and delivering excellent service to strengthen customer relationships and communities.

The position requires strong communication, a customer-first attitude, and flexibility for scheduling, including Saturday shifts. Background and credit checks apply per policy.