Relationship Banker II: Elevate Customer Banking & Lending

Mascoma Bank; Lebanon (NH); On-site; USD 28,000 - 32,000; Full time

Job summary

Mascoma Bank is seeking a Relationship Banker II to join our Retail Team in a role focused on delivering exceptional customer service and building lasting client relationships. You will assist with deposits, withdrawals, new accounts, and explain mortgage and lending options, while guiding customers through applications and maintaining confidentiality.

Ideal candidates have 1–3 years in retail banking, strong communication skills, and a customer-first attitude.

Qualifications

• 1-3 years in retail banking; college degree preferred.
• Knowledge of computers/typing skills.
• Strong written and verbal communication skills; problem-solving.
• Great attitude; able to work well with others.
• Flexible schedules and multiple work locations, including early morning drive-up hours.

Responsibilities

• Assist customers with daily banking needs (deposits/withdrawals).
• Build and enhance customer relationships; identify ways to improve customers' financial lives.
• Explain products and services to help customers choose the best options.
• Be proficient with mortgage and home equity products and guide customers through applications.
• Lead customers through account opening processes and set expectations for finances.
• Maintain a positive, helpful attitude and strive for first-contact resolution.
• Protect customer records and maintain confidentiality; adhere to bank policies.

Skills

Computers/Typing

Communication skills

Problem-solving

Team player

Flexibility

Confidentiality

Education

College degree preferred

Job description

Mascoma Bank is seeking a Relationship Banker II to join our Retail Team in a role focused on delivering exceptional customer service and building lasting client relationships. You will assist with deposits, withdrawals, new accounts, and explain mortgage and lending options, while guiding customers through applications and maintaining confidentiality.

Ideal candidates have 1–3 years in retail banking, strong communication skills, and a customer-first attitude.