Customer-Focused Relationship Banker I

Mascoma Bank; Hartford (VT); On-site; USD 28,000 - 29,000; Full time

Job summary

Mascoma Bank's Retail Team is seeking a Relationship Banker I to be the first point of contact for customers at the White River Branches and occasional West Lebanon, NH visits. You will handle daily transactions, assist with deposits and withdrawals, and guide customers through account openings with a friendly, professional approach.

If you enjoy solving customer questions, building relationships, and working in a team, this role offers flexible hours, Saturday drive-up shifts, and opportunities

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills and problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Responsibilities

• Assist customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by solving issues and expanding financial options.
• Guide customers through account openings and related processes.
• Provide personalized service and first-contact resolution.
• Maintain a neat, secure workspace and protect confidential information.
• Adhere to Mascoma Bank policies, BSA/CIP, OFAC, and security procedures.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Integrity / confidentiality

Education

High school diploma or equivalent

Job description

Mascoma Bank's Retail Team is seeking a Relationship Banker I to be the first point of contact for customers at the White River Branches and occasional West Lebanon, NH visits. You will handle daily transactions, assist with deposits and withdrawals, and guide customers through account openings with a friendly, professional approach.

If you enjoy solving customer questions, building relationships, and working in a team, this role offers flexible hours, Saturday drive-up shifts, and opportunities