Relationship Banker & Financial Concierge

0101 The Huntington National Bank; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

Retirement plan

Paid leave

Paid holidays

PTO

Job summary

0101 The Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and loans, and educating customers on bank products and technology.

You will process transactions accurately, deliver exemplary service, and promote cross-sell opportunities while adhering to security and regulatory policies.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Job description

0101 The Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and loans, and educating customers on bank products and technology.

You will process transactions accurately, deliver exemplary service, and promote cross-sell opportunities while adhering to security and regulatory policies.