Relationship Banker: Expert Financial Guidance

Bank of America; Washington (District of Columbia); On-site; USD 33,000 - 36,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to educate clients and process transactions using self-service tools. You will handle cash and assist with mobile/online banking and ATM use, while building relationships to meet clients' financial goals.

The role requires great communication, a client-first mindset, and flexibility to work weekends or extended hours. Bilingual English/Spanish is a plus; based in Washington, DC metro area.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Passion and drive to improve clients’ financial lives.
• Bilingual in English and Spanish.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Communication

Education

High School Diploma or GED

Bachelor’s Degree or business-related Associate’s Degree

Job description

Bank of America is seeking a Customer Service Associate to educate clients and process transactions using self-service tools. You will handle cash and assist with mobile/online banking and ATM use, while building relationships to meet clients' financial goals.

The role requires great communication, a client-first mindset, and flexibility to work weekends or extended hours. Bilingual English/Spanish is a plus; based in Washington, DC metro area.