Relationship Banker — Elevate Clients' Financial Lives

NBMBAA; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer-oriented teammate to assist clients in the lobby, guide them through self-service options, and accurately process cash transactions. You will build meaningful relationships while identifying suitable financial solutions for clients’ goals.

The role requires strong communication, a proactive mindset, and flexibility to work weekends or extended hours across centers, with a focus on delivering excellent client experiences.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and focus on results
• Collaborates effectively to build strong client relationships
• Strong communication and problem-solving to meet client needs
• Ability to educate clients on self-service banking platforms (ATM/online/mobile)

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources
• Process cash transactions accurately and efficiently
• Have deep conversations to understand client goals and connect to solutions
• Build relationships to meet financial needs and grow business knowledge
• Manage center traffic, appointments, and outbound calls effectively
• Drive the client experience and ensure compliance with laws and regulations

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a customer-oriented teammate to assist clients in the lobby, guide them through self-service options, and accurately process cash transactions. You will build meaningful relationships while identifying suitable financial solutions for clients’ goals.

The role requires strong communication, a proactive mindset, and flexibility to work weekends or extended hours across centers, with a focus on delivering excellent client experiences.