Relationship Banker — Elevate Clients’ Financial Lives

Bank of America; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Job summary

Bank of America is seeking a client-focused team member to engage with customers in-branch, educate on self-service banking options, and process routine cash transactions. You will build relationships and connect clients to solutions that meet their financial goals.

The role emphasizes strong communication, problem solving, and adherence to laws and bank guidelines, with weekend and extended hours as needed to serve clients across multiple centers.

Qualifications

• Strong work ethic with results focus and client-centric approach.
• Collaborates effectively to build relationships and deliver service.
• Ability to educate clients on self-service banking options (ATM, online, mobile).
• Strong critical thinking and problem-solving to meet client needs within regulatory guidelines.
• Willingness to work weekends/extended hours and travel within a reasonable radius.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Build relationships to understand financial needs and connect clients to solutions.

Skills

Customer Focus

Relationship Building

Communication

Problem Solving

Time Management

Self-Service Education

Adaptability

Sales-oriented

Education

High School Diploma / GED

Bachelor’s Degree or relevant Associate’s Degree

Job description

Bank of America is seeking a client-focused team member to engage with customers in-branch, educate on self-service banking options, and process routine cash transactions. You will build relationships and connect clients to solutions that meet their financial goals.

The role emphasizes strong communication, problem solving, and adherence to laws and bank guidelines, with weekend and extended hours as needed to serve clients across multiple centers.