Relationship Banker: Elevate Clients' Financial Lives

Bank of America; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer-focused team member to assist clients in-branch, educate on self-service tools, and process cash transactions accurately. The role supports relationship-building and explains solutions to meet clients' financial goals.

You will work within a dynamic team, providing excellent service and adhering to bank policies, with a schedule that may include weekends and extended hours as needed.

Qualifications

• Demonstrates enthusiasm, motivation and results focus for clients
• Collaborates to build relationships and deliver client value
• Communicates confidently and educates clients on self-service options
• Identifies solutions for client needs and follows bank guidelines
• Reliable in cash handling and everyday banking transactions
• Comfort with learning new technology platforms
• Willing to work weekends or extended hours as needed
• Adheres to laws and bank policies in daily activities

Responsibilities

• Engage clients in lobby and educate on self-service resources
• Process cash transactions accurately and efficiently
• Build relationships to meet client financial needs
• Partner with specialists in small business, lending, and investments
• Manage center traffic, appointments, and calls
• Drive overall client experience and satisfaction
• Handle cash responsibilities and compliance

Skills

Adaptability

Customer Service

Oral Communications

Problem Solving

Account Management

Client Experience

Client Solutions

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

ATM

Online Banking

Mobile Banking

Job description

Bank of America is seeking a customer-focused team member to assist clients in-branch, educate on self-service tools, and process cash transactions accurately. The role supports relationship-building and explains solutions to meet clients' financial goals.

You will work within a dynamic team, providing excellent service and adhering to bank policies, with a schedule that may include weekends and extended hours as needed.