Relationship Banker: Elevate Clients’ Financial Lives

Bank of America; Olathe (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America in Olathe, Kansas is seeking a Customer Service Associate to engage clients in the lobby, educate on self-service channels, and process cash transactions accurately. The role emphasizes understanding clients' financial goals and connecting them with suitable solutions.

Responsibilities include driving the client experience, handling cash, and coordinating with specialists in lending, small business, and investments.

Qualifications

• Enthusiastic, self-starter with strong work ethic focused on results
• Ability to build and nurture client relationships
• Confident in identifying client solutions and using self-service banking tools

Responsibilities

• Execute the bank's risk culture and strive for operational excellence
• Builds relationships with clients to meet financial needs
• Follow established processes and guidelines to act in the client's and bank's best interest and comply with laws
• Grow knowledge by collaborating with experts in small business, lending, and investments
• Manage center traffic, appointments, and outbound calls effectively
• Drive the client experience
• Manage cash responsibilities

Skills

Customer focus

Cash handling

Sales experience

Communication

Time management

Problem solving

Education

Bachelor's degree

Job description

Bank of America in Olathe, Kansas is seeking a Customer Service Associate to engage clients in the lobby, educate on self-service channels, and process cash transactions accurately. The role emphasizes understanding clients' financial goals and connecting them with suitable solutions.

Responsibilities include driving the client experience, handling cash, and coordinating with specialists in lending, small business, and investments.