Relationship Banker: Elevate Clients' Financial Journeys

Bank of America; Holyoke (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Bank of America in Holyoke, MA is seeking a customer-focused teammate to engage clients in the lobby and educate them on self-service options. You will process cash transactions and build relationships to meet financial needs.

Role requires adaptability, strong communication, and a commitment to compliant, high-quality service. Weekend and extended hours may be required as part of a flexible schedule in a traditional in-office environment.

Qualifications

• Demonstrated customer service excellence and strong work ethic.
• Ability to learn and adapt to banking technology platforms.
• Experience handling cash and performing transactions accurately.

Responsibilities

• Engage lobby clients and educate on self-service options (mobile/online/ATM).
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and connect them to solutions.
• Manage center traffic, appointments and outbound calls while maintaining compliance.

Skills

Adaptability

Customer Focus

Oral Communication

Problem Solving

Relationship Building

Sales Skills

Time Management

Client Experience

Account Management

Prospecting

Referral Identification

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Self-service tech platforms

Job description

Bank of America in Holyoke, MA is seeking a customer-focused teammate to engage clients in the lobby and educate them on self-service options. You will process cash transactions and build relationships to meet financial needs.

Role requires adaptability, strong communication, and a commitment to compliant, high-quality service. Weekend and extended hours may be required as part of a flexible schedule in a traditional in-office environment.