Relationship Banker: Elevate Client Experience & Growth

Bank of America; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States seeks a customer‑focused teammate to engage clients, educate them on self‑service resources, and accurately process cash transactions.

The role emphasizes building client relationships, following procedures, and connecting clients to solutions that meet financial goals. Weekend/extended hours may be required in an in‑office, collaborative environment.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus
• Collaborates effectively to get things done and build relationships
• Displays passion and drive to deliver an improved client financial life
• Identifies solutions for new and existing clients based on their needs
• Communicates effectively and confidently with all clients
• Learns and adapts to new information and technology platforms
• Educates clients on self-service banking like ATM/online/mobile
• Applies critical thinking and problem-solving to client needs
• Follows established processes and regulations in daily activities
• Manages time and capacity efficiently
• Focuses on results while acting in the client's best interest
• Willing to work weekends or extended hours at various locations

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Job description

Bank of America in the United States seeks a customer‑focused teammate to engage clients, educate them on self‑service resources, and accurately process cash transactions.

The role emphasizes building client relationships, following procedures, and connecting clients to solutions that meet financial goals. Weekend/extended hours may be required in an in‑office, collaborative environment.