Relationship Banker: Elevate Clients’ Banking Experience

Bank of America; New Jersey; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in New Jersey seeks a customer-focused team member to engage clients in the lobby and assist with self-service banking (ATM, mobile, online). You will accurately process cash transactions and build strong client relationships to understand financial needs and guide clients to suitable solutions.

Role requires strong communication, problem-solving, and adherence to laws and risk controls, with the flexibility to work weekends or extended hours as needed.

Qualifications

• Face-to-face or telephone client service experience preferred.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on basic self-service banking transactions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Account Management

Education

High School Diploma / GED

Job description

Bank of America in New Jersey seeks a customer-focused team member to engage clients in the lobby and assist with self-service banking (ATM, mobile, online). You will accurately process cash transactions and build strong client relationships to understand financial needs and guide clients to suitable solutions.

Role requires strong communication, problem-solving, and adherence to laws and risk controls, with the flexibility to work weekends or extended hours as needed.