Relationship Banker: Elevate Client Financial Lives

Bank of America Corporation; Naples (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America in Naples, FL is seeking a customer-service oriented team member to greet clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships to understand client goals and connect them with the right financial solutions.

This role requires weekend/extended hours, a strong work ethic, and strict compliance with policies and laws.

Qualifications

• Excellent customer service and communication skills.
• Ability to work weekends and extended hours.
• Comfortable using self-service banking tech.
• Strong attention to detail and accuracy.
• Knowledge of financial services is a plus.

Responsibilities

• Engage clients in the lobby and educate on self-service options (mobile/app/ATM).
• Process cash transactions accurately and efficiently.
• Develop deep knowledge of clients' financial needs and goals.
• Build relationships to meet clients' financial needs and offer suitable solutions.
• Manage center traffic, appointments, and outbound calls.
• Drive a positive client experience while adhering to laws and bank policies.
• Collaborate with banking experts across areas (small business, lending, investments).

Skills

Customer Focus

Communication

Problem Solving

Relationship Building

Sales Experience

Cash Handling

Time Management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Bank of America in Naples, FL is seeking a customer-service oriented team member to greet clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships to understand client goals and connect them with the right financial solutions.

This role requires weekend/extended hours, a strong work ethic, and strict compliance with policies and laws.