Relationship Banker – Elevate Client Experiences

Bank of America; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Job summary

Bank of America is hiring for a role focused on engaging clients in the lobby, educating them on transactions via self-service tools, and processing cash with accuracy. The position emphasizes deep client conversations to uncover financial priorities and connect clients with appropriate solutions.

Requirements include enthusiasm, relationship-building, and the ability to follow bank guidelines while delivering strong client experiences. Weekend or extended hours may be needed to meet demand.

Qualifications

• Demonstrates enthusiasm, motivation, and a client-focused mindset.
• Strong relationship-building and collaborative skills.
• Experience or comfort with advising clients on financial solutions and self-service tools.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions through self-service resources.
• Processes cash transactions accurately and efficiently.
• Conducts deep conversations to understand client financial goals and connects to suitable solutions.
• Manages center traffic, appointments, and outbound calls.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Drives the overall client experience while adhering to laws and banking guidelines.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a role focused on engaging clients in the lobby, educating them on transactions via self-service tools, and processing cash with accuracy. The position emphasizes deep client conversations to uncover financial priorities and connect clients with appropriate solutions.

Requirements include enthusiasm, relationship-building, and the ability to follow bank guidelines while delivering strong client experiences. Weekend or extended hours may be needed to meet demand.