Relationship Banker: Elevate Client Experience & Growth

Northwest-Bank; New Albany (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Bank in Albany, IN is seeking a Relationship Banker who will be the face of the bank, delivering personal interactions and financial guidance across everyday banking needs.

You will explore customer goals, open accounts, cross-sell appropriate products, and build lasting relationships through proactive follow-up and community involvement, while meeting service and sales targets in a welcoming, compliant environment.

Qualifications

• Naturally people-focused with strong, clear communication skills and curiosity.
• Willingness to learn and grow professionally.
• Detail-oriented and comfortable with technology.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy and attention to detail.
• Deepen relationships through proactive follow-up and personalized service.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.

Education

High School Diploma or equivalent

Job description

Northwest Bank in Albany, IN is seeking a Relationship Banker who will be the face of the bank, delivering personal interactions and financial guidance across everyday banking needs.

You will explore customer goals, open accounts, cross-sell appropriate products, and build lasting relationships through proactive follow-up and community involvement, while meeting service and sales targets in a welcoming, compliant environment.