Relationship Banker: Elevate Client Banking & Solutions

Bank of America; Cave Creek (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is hiring in the United States to educate and assist clients in the lobby with self-service transactions such as mobile, online banking, or ATM. The role involves accurately processing cash transactions, building client relationships, and connecting customers to financial solutions that meet their goals.

Flexibility is required to work weekends or extended hours, with travel up to 5%. This position emphasizes risk-aware operations, adherence to laws and regulations, and

Qualifications

• Experience delivering excellent client service in a retail or financial services environment.
• Ability to learn and adapt to new information and technology platforms.
• Strong communication and interpersonal skills to educate clients on self-service options.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions (mobile/online banking, ATM).
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and connect them to solutions.
• Follow bank processes and regulatory guidelines to ensure compliance and risk management.
• Collaborate with specialists in small business, lending, and investments to expand client solutions.
• Manage center traffic, appointments, and outbound calls; drive the client experience.

Skills

Adaptability

Customer Focus

Relationship Building

Problem Solving

Oral Communications

Client Experience

Sales Orientation

Prospecting

Education

Bachelor's Degree or related Associate’s Degree

Job description

Bank of America is hiring in the United States to educate and assist clients in the lobby with self-service transactions such as mobile, online banking, or ATM. The role involves accurately processing cash transactions, building client relationships, and connecting customers to financial solutions that meet their goals.

Flexibility is required to work weekends or extended hours, with travel up to 5%. This position emphasizes risk-aware operations, adherence to laws and regulations, and