Relationship Banker: Elevate Client Journeys & Financial Solutions

Bank of America; Highland Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States is hiring a client-focused banking associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build trusted relationships to meet financial needs while adhering to bank policies and regulatory requirements.

The role emphasizes delivering a superior client experience, collaborating with specialists in lending and investments, and supporting flexible hours including weekends when needed.

Qualifications

• Self-starter with strong work ethic and results focus.
• Collaborates to build relationships and deliver client solutions.
• Confident in educating clients on simple banking transactions and self-service tech.
• Flexible to work weekends/extended hours as needed.

Responsibilities

• Engages clients in the lobby to educate on self-service resources and process cash transactions.
• Builds relationships to meet client financial needs and provide guidance.
• Follows processes and regulations to act in clients' and bank's best interests.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is hiring a client-focused banking associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build trusted relationships to meet financial needs while adhering to bank policies and regulatory requirements.

The role emphasizes delivering a superior client experience, collaborating with specialists in lending and investments, and supporting flexible hours including weekends when needed.