Relationship Banker: Elevate Clients’ Financial Lives

Bank of America; Denver (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Bank of America in the United States is seeking a customer service focused team member to educate clients and process cash transactions at the branch. You will help clients use self-service options and connect them to solutions that meet their financial goals.

The role emphasizes building relationships, following procedures, and delivering a high-quality client experience while adhering to laws and bank policies. Weekend and extended hours may be required.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus
• Collaborates effectively to build strong client relationships
• Passion and drive to improve clients' financial lives
• Able to identify solutions for client needs
• Clear and confident communicator, comfortable with all clients
• Able to learn new information and technology platforms
• Educates clients on self-service transactions (ATM, online, mobile)
• Strong critical thinking and problem-solving skills
• Adheres to laws and bank guidelines daily
• Effective time and capacity management
• Willing to work weekends or extended hours across locations

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to serve clients lawfully
• Grows knowledge by collaborating with experts in small business, lending, and investments
• Manages center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in the United States is seeking a customer service focused team member to educate clients and process cash transactions at the branch. You will help clients use self-service options and connect them to solutions that meet their financial goals.

The role emphasizes building relationships, following procedures, and delivering a high-quality client experience while adhering to laws and bank policies. Weekend and extended hours may be required.