Relationship Banker: Digital-First Client Advisor

U.S. Bank; Cleveland (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401(k) plan

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, appointment, and virtual channels, offering financial solutions aligned with each customer's goals.

You will learn and educate clients about available deposit and loan products while leveraging a digital-first approach. The role emphasizes proactive outreach, strong client relationships, and collaboration with branch teams to deliver exceptional service.

Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of retail banking experience or equivalent training.

Responsibilities

• Build relationships with clients across multiple channels (in-person, by appointment, virtual).
• Educate clients on deposit and loan products and services and provide solutions based on goals.
• Open new consumer and business accounts and handle service requests.
• Promote digital products and self-service technologies to meet needs.
• Collaborate with branch team and partners to enhance the client experience.

Skills

Relationship building

Communication skills

Digital product knowledge

Sales mindset

Customer service

Education

High school diploma or equivalent

Tools

Bank policies & procedures

Job description

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, appointment, and virtual channels, offering financial solutions aligned with each customer's goals.

You will learn and educate clients about available deposit and loan products while leveraging a digital-first approach. The role emphasizes proactive outreach, strong client relationships, and collaboration with branch teams to deliver exceptional service.