Relationship Banker - Digital-First Banking Advisor

US Bank; Calumet City (IL); Presencial; USD 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

401(k) and employer-funded retirement

Paid vacation

Holiday opportunities

Adoption assistance

Sick and Safe Leave

Descripción de la vacante

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, by appointment, and virtual channels. You will assess banking needs, explain deposit and loan products, and open new accounts while guiding customers through digital self-service options.

Role emphasizes building lasting relationships, meeting regulatory requirements, and delivering accurate service with a digital-first approach across multiple channels.

Formación

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsabilidades

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Conocimientos

Relationship building

Client engagement

Digital product knowledge

Self-service technologies

Needs-based recommendations

Financial services experience (favored

Educación

High school diploma or equivalent

Descripción del empleo

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, by appointment, and virtual channels. You will assess banking needs, explain deposit and loan products, and open new accounts while guiding customers through digital self-service options.

Role emphasizes building lasting relationships, meeting regulatory requirements, and delivering accurate service with a digital-first approach across multiple channels.