Relationship Banker: Digital Banking & Service Expert

Truist Wealth; West Springfield (VA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid vacation

Job summary

Truist Financial Corporation seeks a Universal Banker to provide timely, accurate client transactions and exceptional service. You will learn and apply IRM concepts while supporting outbound calling and cross-selling opportunities.

The role emphasizes relationship-building, product knowledge, and adherence to policies. Regular shifts, with potential for weekend hours and travel as needed, are typical for this position.

Qualifications

• High school diploma or equivalent.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master PC keyboard and software skills for branch automation.
• Ability to multi-task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.

Responsibilities

• Provide a distinctive client experience with courteous conversation while handling transactions.
• Educate clients on digital self-service solutions like ATMs and Online/Mobile banking.
• Support sales through client outreach and identifying needs or opportunities.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
• Participate in Retail Community Bank Leadership routines.
• Attend training to improve product knowledge and service delivery.
• Adhere to internal controls and risk management policies.

Skills

Interpersonal skills

Multi-tasking

PC skills

Communication

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Truist Financial Corporation seeks a Universal Banker to provide timely, accurate client transactions and exceptional service. You will learn and apply IRM concepts while supporting outbound calling and cross-selling opportunities.

The role emphasizes relationship-building, product knowledge, and adherence to policies. Regular shifts, with potential for weekend hours and travel as needed, are typical for this position.