Relationship Banker: Customer‑Focused Banking & Lending

NBT; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

401(k) with employer matching

Tuition Reimbursement

Employee Assistance Program

Job summary

The Relationship Banker at NBT delivers high quality customer service and supports deposit account openings, lending transactions and cross-selling. The role involves processing transactions accurately and educating customers on products in person or by phone.

Required: high school diploma, 1 year banking/customer service experience preferred; strong communication, basic credit knowledge, and proficiency with banking software.

Qualifications

• Proficient reading, writing, communication and mathematical skills
• Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports
• Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems
• Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities
• Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills
• Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team
• Proficient computer skills

Responsibilities

• 45% - Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures.
• 45% - Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to be able to deliver viable solutions for the customer.
• 5% - Participates in community events that support efforts with the Community Reinvestment Act CRA.
• 5% - Performs other duties as assigned which may include providing guidance and conducting training for other employees.

Job description

The Relationship Banker at NBT delivers high quality customer service and supports deposit account openings, lending transactions and cross-selling. The role involves processing transactions accurately and educating customers on products in person or by phone.

Required: high school diploma, 1 year banking/customer service experience preferred; strong communication, basic credit knowledge, and proficiency with banking software.