Relationship Banker: Customer Experience Pro

Regions Bank; Beech Island (SC); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Clearwater, South Carolina is hiring a Relationship Banker I to deliver exceptional customer service on the cash line and over the phone, supporting customers with transactions and banking needs. The role aims to build lasting relationships, educate customers on products, and connect them with appropriate Regions solutions.

The position offers growth opportunities, a supportive team environment, a focus on integrity and service, and eligibility for incentive plans based on

Qualifications

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to twenty (20) pounds.
• One year of banking, cash-handling, and/or customer service experience preferred.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows bank processes and procedures and adheres to applicable laws and regulations, including duties assigned by Branch Manager; ensures sound banking practices and manages operational risks.
• Achieves branch targets and provides guidance about Regions’ solutions.

Skills

Customer service

Cash handling

Communication

Digital banking

Problem solving

Education

High School Diploma or GED

Job description

Regions Bank in Clearwater, South Carolina is hiring a Relationship Banker I to deliver exceptional customer service on the cash line and over the phone, supporting customers with transactions and banking needs. The role aims to build lasting relationships, educate customers on products, and connect them with appropriate Regions solutions.

The position offers growth opportunities, a supportive team environment, a focus on integrity and service, and eligibility for incentive plans based on