Relationship Banker — Customer Care & Banking Tech

Aumni; Ohio; On-site; USD 42,000 - 60,000; Full time

Job summary

Chase, a leading financial services firm, is seeking an Associate Banker in the United States to deliver warm, attentive service and build trusted client relationships at the branch level.

You will greet clients, assist with account openings and servicing, and promote digital banking tools like Chase Mobile App and Chase.com to help clients achieve their financial goals. Collaboration with branch colleagues is essential to success.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Ability to learn products, services, and procedures quickly.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby flow, and scheduling meetings.
• Exceed client expectations by servicing accounts and opening new accounts while following policies and procedures.
• Educate clients on day‑to‑day banking using Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening, asking questions, and collaborating with branch teammates to help clients reach goals.
• Perform branch operations, including cash handling and vault/ATM tasks in accordance with bank policies.

Skills

Client service

Relationship building

Communication skills

Problem solving

Team collaboration

Product knowledge

Learning quickly

Education

High school diploma or GED

Job description

Chase, a leading financial services firm, is seeking an Associate Banker in the United States to deliver warm, attentive service and build trusted client relationships at the branch level.

You will greet clients, assist with account openings and servicing, and promote digital banking tools like Chase Mobile App and Chase.com to help clients achieve their financial goals. Collaboration with branch colleagues is essential to success.