Relationship Banker: Create Positive Client Experiences

Bank of America; Barnstable (MA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Employee resources

Job summary

Bank of America in Hyannis, MA is seeking a Customer Service Specialist to educate clients on self-service banking, process cash transactions, and connect clients to tailored financial solutions.

The role emphasizes building client relationships, following compliant processes, and contributing to a superior client experience. Weekend and extended hours may be required. Base on-a-grid pay reflects local market norms.

Qualifications

• Demonstrated strong work ethic and results orientation in client interactions.
• Ability to learn and adapt to new information and technology platforms.
• Comfort engaging all clients and educating them on simple banking transactions via self-service tools.

Responsibilities

• Engage clients in the lobby and educate on transactions via self-service resources.
• Build relationships to meet clients' financial needs and connect them to solutions.
• Follow processes and guidelines while complying with laws and regulations.
• Grow knowledge by collaborating with experts in lending, investments and small business.
• Manage center traffic, appointments and outbound calls to drive the client experience.
• Drive client experience and ensure accurate cash handling.
• Support weekend and extended hours as needed.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s Degree

High School Diploma / GED

Job description

Bank of America in Hyannis, MA is seeking a Customer Service Specialist to educate clients on self-service banking, process cash transactions, and connect clients to tailored financial solutions.

The role emphasizes building client relationships, following compliant processes, and contributing to a superior client experience. Weekend and extended hours may be required. Base on-a-grid pay reflects local market norms.