Relationship Banker: Client Solutions & Banking Expert

National Black MBA Association; Waltham, Northern (MA, KY); Hybrid; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Massachusetts, Waltham, seeks a customer-focused lobby associate to educate clients about self-service banking and to accurately process cash transactions in a fast-paced environment.

You will build relationships, follow established procedures, and collaborate with specialists in small business, lending, and investments to meet clients' financial goals. Weekend/extended hours may be required; pay ranges are $25.00–$26.77 hourly with benefits.

Qualifications

• Required Qualifications include being enthusiastic, self-motivated with a strong work ethic and results focus.
• Ability to build relationships and communicate effectively with clients to understand needs and offer solutions.
• Must be able to work weekends and/or extended hours and comply with laws and regulations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience and manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree in business/finance

Associate’s Degree in business

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Massachusetts, Waltham, seeks a customer-focused lobby associate to educate clients about self-service banking and to accurately process cash transactions in a fast-paced environment.

You will build relationships, follow established procedures, and collaborate with specialists in small business, lending, and investments to meet clients' financial goals. Weekend/extended hours may be required; pay ranges are $25.00–$26.77 hourly with benefits.