Relationship Banker: Craft Personal Banking Experiences

Northwest Bank; Mount Joy (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Bank in Mount Joy, PA is seeking a Relationship Banker to bring the customer experience to life. You will engage customers, understand their financial goals, and guide them through account options with a people-first approach.

As part of a collaborative team, you will maintain a welcoming branch environment, perform transactions accurately, and connect clients with Mortgage, Business Banking, Wealth, and other specialists to support their financial journey.

Qualifications

• Frontline customer service experience preferred in retail or banking.
• Strong communication and problem-solving skills.
• Comfortable using technology and software applications.

Responsibilities

• Be the trusted connection in the financial center to create seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask questions, listen, and uncover customers' financial goals.
• Provide guidance to help customers make informed financial decisions.
• Guide customers through account opening accurately and efficiently.
• Build relationships through proactive outreach and personalized service.
• Connect customers with Mortgage, Business Banking, Wealth and other partners.
• Meet performance goals related to customer experience and growth.
• Follow policies, procedures and risk management practices.

Skills

Customer service

Retail experience

Sales experience

Communication skills

Teamwork

Tech-savvy

Education

High School Diploma or equivalent preferred

Tools

Microsoft Office

Job description

Northwest Bank in Mount Joy, PA is seeking a Relationship Banker to bring the customer experience to life. You will engage customers, understand their financial goals, and guide them through account options with a people-first approach.

As part of a collaborative team, you will maintain a welcoming branch environment, perform transactions accurately, and connect clients with Mortgage, Business Banking, Wealth, and other specialists to support their financial journey.