Relationship Banker: Build Trust, Grow Clients’ Finances

Northwest-Bank; Mount Joy (Lancaster County); On-site; USD 48,000 - 68,000; Full time

Job summary

Northwest Bank is seeking a Relationship Banker in Mount Joy, PA. You will be the face of the bank, delivering a high-touch customer experience and guiding clients through banking decisions.

This role emphasizes building trust, understanding financial goals, and recommending suitable products while processing transactions accurately. The job emphasizes teamwork, community involvement, and proactive relationship development to grow customer assets and trust.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Work experience in customer service, retail or sales preferred.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.

Skills

People-focused communication

Curiosity

Detail-oriented with technology

Team player

Education

High School Diploma or equivalent preferred

Job description

Northwest Bank is seeking a Relationship Banker in Mount Joy, PA. You will be the face of the bank, delivering a high-touch customer experience and guiding clients through banking decisions.

This role emphasizes building trust, understanding financial goals, and recommending suitable products while processing transactions accurately. The job emphasizes teamwork, community involvement, and proactive relationship development to grow customer assets and trust.