Relationship Banker: Build Financial Wellness & Connections

Northwest Bank; Hershey (PA); On-site; USD 36,000 - 60,000; Full time

Job summary

Northwest Bank in Hershey, PA is seeking a Relationship Banker to deliver exceptional customer experiences in every interaction. You will combine financial knowledge with a people-first approach to guide customers through accounts and services.

You will ask thoughtful questions, listen for goals, and connect customers with Mortgage, Business Banking, Wealth, and other specialists. The role emphasizes growth, service, and community involvement.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to build relationships and listen to financial goals.
• Comfortable using technology and handling financial conversations.

Responsibilities

• Be a trusted point of contact in the financial center and create seamless experiences.
• Partner with teammates to maintain a welcoming environment.
• Ask purposeful questions and listen to uncover financial goals.
• Provide guidance to help customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy.
• Recommend products and services that support customers' goals.
• Complete transactions with accuracy and efficiency.
• Deepen relationships through proactive follow-up and personalized service.
• Connect customers with Mortgage, Business Banking, Wealth, and partners.
• Meet performance goals related to customer experience and growth.

Skills

Customer service

Communication

Relationship building

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Northwest Bank in Hershey, PA is seeking a Relationship Banker to deliver exceptional customer experiences in every interaction. You will combine financial knowledge with a people-first approach to guide customers through accounts and services.

You will ask thoughtful questions, listen for goals, and connect customers with Mortgage, Business Banking, Wealth, and other specialists. The role emphasizes growth, service, and community involvement.